R Square 360
R Square provides corporations with a centralized process of customer feedback management.
We customize each of our solutions to meet our client’s specific business needs and help them get critical insights and recommendations on increasing customer satisfaction, loyalty and lifetime value.
Voice of Customer
R Square gives insights on customer feedback as soon as they have some experience in using a product and/or service. We build solutions that enable collecting Voice of the Customer via:
- Web links
- Online portals
- Email surveys
- Customer feedback emails
Reporting
We generate real time quantitative reports to give comprehensive understanding of customer satisfaction with details on complaints, suggestions, and compliments. Our trained researchers, analysts and programmers generate qualitative reports based on customized and pre-defined objectives of our clients which have summary of key findings, trends and actionable recommendations.
Some features of our reporting include:
- Warning reports when customer feedback trends in certain directions
- Benchmark data within your industry to compare your performance
- Actionable recommendation on improving customer experience and increasing retention
- Correlating customer feedback with quantifiable measurements such as profitability
Please contact us for more information. |
